ShareX Authentication Error Causes and Solutions to Fix


Are you getting a ShareX authentication error when trying to use it? Don’t worry, and you’re not alone. Many users have reported this same error, and it can be frustrating. The good news is you can try to fix the problem. In this article, we’ll show you how to troubleshoot the ShareX authentication error so you can get back to using the feature.

What is the sharex authentication error?

The ShareX authentication error is an error that occurs when you try to connect to a service that requires authentication, such as ShareX. When this error occurs, you’ll see a message saying, “Failed to authenticate with service.” The most common reason is that the user’s ShareX account needs to be properly configured.

ShareX Authentication Error Causes and Solutions to Fix

Here are some Common causes and Solutions to Fix sharex authentication errors:

Common causes of the sharex authentication error

When you try to share a file or folder on Windows 10, you may get the following error message:

  • “Windows cannot access \\computername\sharename.
  • You do not have permission to access \\computername\sharename.
  • Contact your network administrator to access.”

The sharex authentication error is a common error that can occur when using the ShareX software. A different factor, including incorrect account settings, software configuration, or a problem with the ShareX server, can cause this error.

  • The share name needs to be corrected.
  • Incorrect computer name.
  • Incorrect sharing permissions.
  • The file or folder you are trying to share is not in the Public folder.
  • The Public folder is not shared.
  • Network connection issue.

Solutions to Fix the sharex authentication error

If you are using ShareX and you see the error message “authentication error”, check the authentication between your ShareX account and your server has failed.

1. Server Address

Make sure you have entered the correct server address in the ShareX settings. If you need help with the server address, contact the administrator who set up your ShareX account.

2. Login Credentials

Check your username and password. If you have forgotten your password, you can reset it by following the instructions on the ShareX website.

3. Restart

Try restarting ShareX. If you are still facing the error, try restarting your device.

4. Delete Cache

Try deleting the ShareX cache folder. This folder is located in the “AppData” folder on your computer. To do this, go to the “Start” menu and type “AppData” into the search bar. Once you have found the folder, delete the “ShareX” folder.

5. Settings

You can try resetting your ShareX settings if you are still having trouble.

6. Configuration

Make sure that the remote computer is configured to allow remote access.

7. Firewall

If you are behind a firewall, check if it is configured to allow access to the remote computer.

8. Using Remote Desktop

Try connecting to the remote computer using a different method, such as SSH or RDP.

You can contact the ShareX support team for help if you still need help.

How can I prevent the sharex authentication error from happening again?

If you see the “authentication error” message when using the ShareX utility, your computer is not allowing ShareX to access the screen-sharing feature.

  1. Make sure that you have the latest version of ShareX installed. Bugs are automatically fixed in new releases.
  2. Try restarting your computer. This will sometimes clear up any permissions issues that might be causing the problem.


ShareX is a great program for capturing screenshots and recording videos. You can record and share any area of your screen. You can also upload text, images, or any file from your device. But it can sometimes be prone to share authentication errors. You can fix the problem using our guide.