Biometric Recognition – Solutions to Enhance Remote Customer Onboarding


Online biometric recognition is providing ideal ways to deal with criminal intentions. Fraudsters use sophisticated methods such as voice changers, audio deepfake, and 2D/3D masks to impersonate legit customers. These types of identity theft help them dodge the verification process, onboard e-platforms and reap benefits. This way they bring question marks on the whole sector.

This does not end here as criminal threats also lead to hefty non-compliance fines and customer drop-off. Fortunately, the technologically advanced biometric screening solutions are adding extra layers of authenticity to the customer onboarding process. This rise in identity-related fraud urges the need for biometric solutions. The blog sheds light on the prominent use cases of biometric checks.

Biometric Identity Verification – Major Use Cases

Biometric user authentication identifies customers more accurately as it analyzes distinct features such as facial features, DNA, voice, iris/retina, fingerprints, and signatures. These are the biological and behavioral features that a human being possesses and are impossible to replicate. This is why biometric recognition solutions are taking over the IDV systems. Criminals create fake documents and escape the validation process but they can not replicate the facial features.

Shufti Pro Funding highlights that AI-powered biometric ID verification solutions are mandatory for every industry. The next section sheds light on the areas using biometric-based verification can be seen taking over:


Online Banking Sector

The banking sector is gradually shifting all of its operations online. The main reason is the dawn of the pandemic which fueled the need for touchless payments and transactions. Online banking is bringing convenience to customers while leaving room for cybercriminals and money launderers. This further leads to a lack of trust and customer drop-off. Therefore, banks need to perform accurate biometric screening of customers to assess the risk they possess. Ultimately, biometric checks help banks and other financial institutions to perform effective due diligence and combat money laundering.

With authentic biometric identity checks in place, banks can shift their services from traditional to digital while ensuring security. Digital tools identify these imposters in real-time by analyzing the behavior and transactions of customers. Moreover, banks and financial firms can efficiently manage transactions, identify customers, detect suspiciousness, and supervise transfers. Hence, biometric recognition helps financial institutions better comply with regulations as facial verification simplifies authorized log-ins and digital banking.

Travelers Verification

Where financial institutions are moving to digital banking and e-payments, the travel industry is also shifting to online passenger verification. The industry is using biometric passports to identify travelers remotely by asking them to upload them on their respective websites. The passports have recent pictures and fingerprints incorporated on them which streamlines the remote verification. The biometric security system at airports further streamlines the passenger verification process by helping travelers skip long queues.

Facial recognition is another advancement in the remote verification of passengers. Furthermore, the self-verification kiosks at airports provide easy identification and a seamless traveling experience.

E-Payments and Online Shopping

E-commerce platforms like amazon are replacing traditional cash-on-delivery with online payment through biometric screening. Moreover, this innovation is streamlining the customer verification as the user won’t have to wait for a PIN or OTP. They can simply scan their face and in some cases, fingerprints to complete the order and make payments. Biometric ID verification is providing an enhanced experience to clients shopping online and making digital payments.

Hotels Check-ins

Hotels have been using keys to unlock doors which involves the risk of break-ins. However, biometric security is bringing improvements. Hotels use fingerprint scanners at doors to assist stayers in a better way. Furthermore, customers won’t have to undergo the hassle to carry chips, magnetic keys, and other such things.

Digital Attendance

Biometric screening is also increasing the adoption of digital attendance systems in both educational institutions and corporate offices. It is readily replacing the paper registers with punch machines to keep digital records of employees’ check-ins and check-outs.

Online Patient Verification

Criminals have not even left pharmacies and medical care centers to exploit benefits. They bypass biometric user authentication by using fake information and advanced tools. This helps them avail illegitimate medical benefits and false insurance claims. Similarly, minors use their elders’ credentials to bypass the age checks and purchase restricted drugs. However, with authentic biometric recognition in place, the healthcare sector and its subsidiaries can perform accurate verification.

In a Nutshell

Biometric screening is bringing in robust and improved solutions to verify customers at the time of their onboarding. With its solutions like facial verification, liveness detection, voice recognition, fingerprint identification, and iris/retina scans, online businesses are enhancing their customer verification process. Biometric user authentication is proceeding with authenticity and helping businesses provide a user-friendly experience to customers. Similarly, biometric security checks place barriers in fraudsters’ way while leaving less room for them to exploit benefits.