5 Customer Journey Map Examples: Where Does Your Customer Stand?


Do you want to understand your prospects’ needs better to get better conversion and more valuable progress? If so, we have a solution for you.

The customer journey map refers to a diagram that presents where customers engage with your brand. It also displays the points that influence their behavior, motivations, and more.

And so, these help you identify what strategies to take to better your customer experience. To get you started, here are five customer journey map examples you can consider.

1. Visualize Present Time


One of the most common ways to create a customer journey map is by visualizing how they may feel or think when they find your brand. It refers to their possible actions, thoughts, and emotions.

This method helps you understand customer mentality by analyzing how a customer comes to a specific conclusion that benefits your brand. For example, they might want to buy a product for less than the current cost.

If they find your brand offers a better deal and an easier process, they are more likely to switch to your company. Think of it as a simulation of the user experience by putting yourself in their shoes and how you would make decisions as a consumer.

2. Define Daily Life

Most prospects go through their daily life with or without your brand. A customer journey map that portrays that helps you address where your brand can help them.

It allows you to get a bigger picture of customer journey stages while pinpointing how valuable your brand can be to them. In a way, it’s like addressing your customers needs before they learn about your brand. Moreover, it’s one way to help companies build and explore new marketing strategies for broader customer reach.

3. Fit Future Possibilities

Besides current customer experience, you can also create a map based on future situations. It mainly visualizes how you expect prospects to interact with your brand and the possibilities that come with it.

Usually, it starts with analyzing present-time customer situations, then determining what factors could change. From there, you get to see how your brand provides what they need. This way, your brand maintains a clear goal and vision.

4. Provide a Service Blueprint

You can create a customer journey map that acts like a service blueprint. It refers to a style that identifies the causes of current customer journeys and behavior. By analyzing those, you get to determine what future steps to take to achieve your desired outcomes.

And so, it requires you to do lots of market research. With that in mind, you might want to consider hiring research experts in the field like Peter Dodge Bridgehampton.

5. Outline Improvement Opportunities

Your brand can create a customer journey map that outlines your opportunities to engage with customers. With this, you assess the progress your brand makes in its current time before deciding what improvements to make.

You can create the diagram through different ways, like circular charts, to identify lost opportunities in the cycle. This way, you know where to pick your brand back up!

Build Your Business Strategy With These Customer Journey Map Examples

Checking different types of customer journey map examples can help you find an ideal one to use. Either way, a customer journey map is an excellent tool in visualizing how to adjust your strategies.

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