A Comprehensive Guide To Build Successful On-Demand Food Delivery App During COVID-19

On-Demand Food Delivery Apps

On-Demand Food Delivery Apps

How would your customer experience when you deliver their favourite lip-smacking straight to their doorsteps? It would unquestionably be an astonishing experience for them. Many things have changed due to the wide expanse of the deadly virus – COVID-19 so does food delivery. A study by Statista shows that the demand for food delivery apps has grown amid lockdown.

Gourmet food delivery is going to be a lucrative option nowadays. Many new players are enthusiastic to take a dive into the On-demand food delivery sector due to its massive customer base. On-demand delivery application is like having a genie in your pocket. As the genie fulfils all the desires of its master, on-demand food delivery apps can fulfil your wish to make a great profit and build a solid customer base.

COVID-19 has drastically changed the market trends and created a slump in demand for the Food Delivery Startups. But slowly Food Startups has begun getting their grip on the market again thanks to on-demand food delivery apps.

Today, we will examine some of the top features of on-demand delivery apps and how it will help your business in the times of the COVID-19 pandemic. Let’s start with its basic features first,

Prominent Features of On-Demand Food Delivery Apps

The On-demand food delivery business consists of mainly three modules Admin, Driver & customer App. One needs to create different apps for the above-mentioned parties as their needs are different.

Customer App

The customer app is the primary point of contact with your online food delivery startup. This mobile application needs to be User Friendly and simple for accessing its numerous features.

Driver App

A driver connects the gap between The Food Startup and the customer. That’s why it is important to create an app for a smooth pick and drop of orders for drivers.

Admin Panel

Owners can effortlessly control and maintain food orders with the aid of the Admin Panel. This functionality reduces the difficulty of the owner.

Customer-Centric Features


Customers can choose their favourite food from the vast catalogue of restaurants. Various Parameters like search by Name, Location, Price, Ratings, Feedbacks of the Restaurants picked by them. They should be able to match the orders.

Real-Time Tracking

Customers can track their food delivery orders as and when they require via GPS tracker or any in-app tracking ability. All the data on dispatch, food preparation and ultimate delivery need to be accessible at the fingertips of the user.

Multiple Payment Options

Reliable and hassle-free payments are top-notch superiority while building an app. On-demand food delivery allows hassle-free payment by versatile payment options like Google Pay, Paytm, Phonepe, or payment by the debit card or credit card.

Referrals and Offers

Every customer needs to preserve his money, that’s why referrals and offers are the much-needed features of any on-demand food delivery app. It will attract wider customers and build a long term customer base.

order History

 Users can check out their order history at whatever time and also replicate the same order again. They can even remove or add various orders in their cart. They can also customize their orders too.

Schedule Order

  Users can schedule the orders as per their preference and convenience. They can place their food immediately from their workplace and get their delicious food for dinner when they arrive home.

 Accessibility Features for Drivers

Driver Information

Compulsory Registration of the driver is a significant thing. The app dashboard includes information like the drivers name, age, ratings and ID of the Driver. Drivers can quickly sign up with their user id and password or via their social media domains.

View Earnings

Drivers can keep the records of their earnings, bonus, or the tip they have got. If the driver had done a COD transaction, the information of notes collected by him needs to be entered in the app.

Authentication Feature

Security is the need for a startup. This feature ensures the security of both driver and the user as they have to confirm via an OTP or any other similar procedure.

Manage Delivery

The driver can handle the routes of his On-demand delivery if the route has been blocked or diverted. They can simply Reject or Accept the deliveries and are able to locate the delivery history at any time.

Push Notifications

You can also monitor the status of delivery like food delivered, not delivered or it is on the way. The reversal of delivery needs to be updated through the app. Both the owner and customer will be capable to get all the recent updates.

Business Oriented characteristics of Admin Panel

Order Management

The owner can simply handle the orders and keep track of finished orders or due orders through the dashboard. The on-call orders can be also traced by the dashboard. The dashboard also includes a section of customer complaints or driver complaints.

Manage Order

  The owner can sort orders in ascending or descending order. Rapid order processing can be effortlessly done through this feature. Users can also design the flow of daily orders.

Real-time tracking

 The Admin Panel can facilitate the management of On-Demand Food Delivery by keeping a track record of all the food deliveries.

Business Analytics

Business Analysis of Food Delivery Startup can be simply done with speed and accuracy which will enhance the performance of On-Demand Food Delivery solution at several platforms. This analysis will make market research simple and effective.

Efficient Delivery

 Speed and efficiency performed a Game Changer role for food delivery startups. It also gives your app stand apart from other market players. It also enhances the goodwill and trustability of the mobile app in the market.

Loyal Customer Base

Better Administration of Startup is capable to build a Loyal Customer Base which makes an On-demand delivery business flourishing in the long run. It also creates a Guaranteed Brand image.

How will this benefit your business?

Business benefits granted by an On-demand delivery solution are as follows :

Customer Engagement

The more customer-centric your startup will be, the higher profit you will make! An On-Demand Delivery Software or Application improves Customer Engagement by steadily being in touch with them.

Brand Value

By developing an on-demand food delivery app and giving the products in the best quality, an owner can build a Brand Value for the Startup.


Everyone desires that his app would pop up at the first click and that’s why the perceptibility of your On-Demand Food Delivery App plays a vital role to improve installs and thus gaining popularity.

Effective Retail Experience

 A Good On-demand delivery solution is like a blessing to building an efficient retail experience by connecting the startup and customers through every popular channel.

Final Words

On-Demand Delivery Solution is a comprehensive remedy for your Food Startup Business in the times of COVID-19. This is the ideal time for developing your on-demand app! For that, you need experienced developers, influential market research and keen business insight.